Help & FAQs

We completely get it, we change our minds too! Yes, we are able to alter or cancel it if processed within 24 hours.

We want to speak to you too! Contact us with any questions, concerns, or feedback using our Contact Us Form. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner if we are available.

Thank you for your understanding.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused; or, matching the merchants return policy (or better). You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@bluemarketsquare.com. ; or go to https://bluelabelexchange.com/pages/contact and select "Return Item(s)". Please note that return method is subject to the merchant's policies, which can be viewed on the product page, including paid shipping, Restocking Fee, boxing instructions, etc.

When your return is processed, we’ll email you instructions on how and where to send your package.

You can always contact us for any return questions at info@bluemarketsquare.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). These items are referred to as "Final Sale Items". Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once your return is processed, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bluemarketsquare.com.

We will notify you once your return is processed, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@bluemarketsquare.com.

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).